Overview
Return Policy
Order Cancellations
Orders that you submit online may be canceled within 24 hours of payment unless the order has already been processed or shipped.
Returns
Due to the perishable nature of our products, we do not accept returns or refunds unless an item is defective, unsafe, or incorrectly supplied. In accordance with the Consumer Protection Act, customers may return such products within a reasonable time, with proof of purchase, for a replacement or refund. Customers must notify us within 48 hours if the product is defective, unsafe, or incorrectly supplied to be eligible for a return.
Shipping
To initiate a return, please email us at info@mojomalt.co.za. We require a receipt or proof of purchase to accompany your return. We will then send you a return authorisation number, which will need to accompany your return.
Once your return is approved, we’ll email you the correct return instructions and delivery address. Please do not send products back before receiving those instructions.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
Refunds and Exchanges
After we have received your valid return, we will send you an email to notify you that we have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a credit to the payment card or original method of payment used to pay for the item, or another remedy that we determine in good faith is appropriate in the circumstances. Please allow for a period of at least 7 days after receiving your return for the exchange or refund to be processed.
General
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions. If you have any questions concerning our refund policy, please email us at: info@mojomalt.co.za